Privacy Policy

Certain information about Platform visits is automatically recorded by the standard operation of the internet servers on which the Platform is hosted. The information we automatically collect may include IP address, browser type, device identifiers, number and frequency of visits, date/time of access, length of visit, pages and links accessed, referring/exit pages, and general demographic information such as country/region and language settings.

We use small files or records placed on your device, known as "cookies," and similar technologies (such as pixels and analytics tags) to distinguish you from other visitors, understand how you use the Platform, remember preferences, support authentication, and improve functionality.

Information gathered may include date/time of visits, pages viewed, time spent, and the site visited before and after visiting our Platform. We may use session cookies and persistent cookies. You can usually adjust cookie settings through your browser. If you refuse cookies, certain Platform features may not function properly.

We may collect personal information you voluntarily provide, which may include name, email address, phone number, physical address, organization/team information, and other information you choose to provide, including when you:

• request information about Mealz or upcoming events,
• submit a contact or inquiry form,
• create or manage an account (if available),
• communicate with customer support,
• participate in promotions, surveys, contests, or interactive features,
• place, manage, or support an order/reservation/catering request through the Platform, or
• submit content (such as reviews, ratings, comments, photos, or feedback), which may be publicly viewable depending on where posted.

Information for Food-Ordering, Catering, and Reservations (Purchases)

When you use the Platform to request or place a catering order, group meal order, delivery order, or reservation, you may provide information such as:

• Order information (restaurant/venue selected, menu items, quantities, dietary preferences/restrictions, delivery/pickup time, delivery location, recipient/contact name, special instructions);
• Payment information (e.g., credit/debit card details or organizational payment details); and
• Communications related to your order (questions, changes, issues, or delivery coordination).

Payment Processing: For security, we do not store full payment card numbers on our servers. Payment information is processed by third-party payment processors and stored by them as applicable, subject to their terms and privacy policies.

If you sign up for, opt in to, or otherwise consent to receive mobile text messages from Mealz, you consent to receiving recurring text messages relating to your account, inquiries, orders, reservations, delivery updates, and (if you opt in) promotions.

• Consent is not a condition of purchase.
• Standard message and data rates may apply.
• You can opt out at any time by following the opt-out instructions provided in the message (e.g., replying STOP) or by contacting us at privacy@mealzconcepts.com.
• For help, follow the instructions in the message (e.g., reply HELP) or contact us at privacy@mealzconcepts.com.

We do not sell or rent your personal information for money.

We, and service providers acting on our behalf, may use information collected through the Platform for purposes such as:

• providing and operating the Platform and its features;
• responding to inquiries and fulfilling requests;
• facilitating transactions, including orders, reservations, deliveries, and payments;
• sending operational or transactional communications (e.g., confirmations, delivery status, customer service messages);
• sending marketing communications where permitted (and according to your preferences);
• conducting internal reviews and improving Platform performance;
• conducting analytics, research, and product development;
• protecting the security and integrity of the Platform;
• preventing fraud and enforcing applicable terms;
• complying with legal and regulatory requirements; and
• any other purpose disclosed at the time of collection or with your consent.

We may also share personal information collected through the Platform with our affiliates and service providers as described in this Privacy Policy.

We may disclose personal information for business and operational purposes, including:

SMS Limitation: No mobile or messaging consent information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you choose to access or use third-party social networking services (e.g., Facebook, X/Twitter, Instagram), we may receive personal information you have made available to those services, depending on your settings. Your use of such services is voluntary. Please review their privacy policies and adjust your settings accordingly.

The Platform is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us at privacy@mealzconcepts.com and we will take reasonable steps to delete it in accordance with applicable law, including COPPA.

We maintain reasonable safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or storage system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.

We and our third-party payment processors use industry-standard measures (such as TLS/SSL encryption) to help protect payment information during transmission. As noted above, full payment card details are processed by third-party processors, and we do not store full card numbers on our servers.

When you click links to third-party websites or services, you are subject to their privacy policies. We are not responsible for third-party content, accessibility, or privacy practices. We encourage you to read the privacy statements of every website you visit.

Our Platform is intended for use by residents of the United States. If you are located outside the U.S., any information you provide may be transferred to and processed in the United States.

If you are a California resident, you may have rights under California law regarding certain disclosures and your personal information. To inquire about your rights, or to submit a request, contact us at privacy@mealzconcepts.com (or write to the address below).

We will respond as required by applicable law. We may need to verify your identity before processing certain requests.

To inquire about or request access to your personal information, update your information, or manage communications preferences, please contact us:

Email Marketing: You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at privacy@mealzconcepts.com. Opting out of marketing emails will not stop transactional/operational messages (e.g., order confirmations, delivery updates, support responses).

Text Messaging: You may opt out of SMS messages at any time by replying STOP (where supported) or by contacting privacy@mealzconcepts.com.

We may modify, update, or supplement this Privacy Policy from time to time. Changes apply from the date the revised policy is posted to the Platform. If we make material changes, we will provide notice and obtain any required consents under applicable privacy laws.

If you believe we have not adhered to this Privacy Policy, or you have questions or concerns, contact us at: